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# Activating Privacy Mode Across Users

## **Flowace Knowledge Base: How to Enable or Disable Privacy Mode**
## **What is Privacy Mode?**
Privacy Mode allows users to keep their application usage details and screen content private while Flowace tracking is active.
When enabled:
* Flowace will **not record screenshots**.
* Specific app usage details may be hidden.
* User activity is tracked in a privacy-protected way.

## **Where to Find Privacy Mode Settings**
There are **two places** Privacy Mode can be managed:
1. **Individual User Setting**
Used to control Privacy Mode for specific users.
2. **Bulk Default Setting**
Used to define the default Privacy Mode for all **new users** added in the future.

## **1. Enable or Disable Privacy Mode for Individual Users**
**When to use:**
Use this when you want to toggle Privacy Mode for a *specific* user.
### **Steps**
* Go to **Admin Settings** (click your avatar/name in the top right).
![Image 1Eufit](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_1eufit.png)

* Select **Permissions** from the sidebar.
* Choose **Desktop App**.
* Find the user you want in the list.
* Under **Privacy Mode**, toggle the switch for that user:**Green** = ON (Privacy Mode enabled)**Grey** = OFF (Privacy Mode disabled)
* **Save** the changes if prompted.
![Image Wtnys4](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_wtnys4.png)

### **Important Notes**
* This setting applies **per user** — each user can have a different Privacy Mode status.
* Only **admins** can update this setting.
* Privacy Mode here only affects what Flowace tracks and displays; it **does not change** any other monitoring or timesheet settings.

## **2. Set Default Privacy Mode for New Users (Bulk Setting)**
**When to use:**
Use this when you want to define how Privacy Mode is set **by default** for any new users added to your organization.
### **How It Works**
This setting does NOT affect existing users — it only determines the **default** setting for future users.
### **Steps**
* Go to **Admin Settings** (left panel).
* Select **Default Settings**.
* Click the **Timesheet & Monitoring** tab.
* Locate the **Privacy Mode** toggle.
* Turn it **ON** or **OFF** based on your preference:**ON** → All new users added later will have Privacy Mode enabled by default.**OFF** → New users will have Privacy Mode disabled by default.
![Image 1Oylxw8](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_1oylxw8.png)](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_snmxl2.png)



### **Important Notes**
* This is a **bulk default setting only**.
* It does **not retroactively** change settings for existing users.
* It **only affects Privacy Mode** — other monitoring default settings (screenshots, idle alerts, etc.) remain separate.

## **Quick Comparison**
| Setting Type | Applies To | Affects |
| ---- |
| **Individual Privacy Mode** | Specific user | Default privacy status assigned at user creation |
| **Bulk Default Privacy Mode** | New users added in the future | Default privacy status assigned at user creation |

## **When to Use Each**
* **Individual Setting:** You need a current user to have privacy mode ON or OFF **now**.
* **Bulk Setting:** You want new users to automatically get the privacy preference you choose.

## **FAQs**
**Q: Does enabling Privacy Mode stop all tracking?**
Yes — it stops all tracking and time logs are disabled.
**Q: Will the bulk setting update existing users?**
No — it only applies to users **added after** the change is saved.

## **Need Help?**
If you're unsure how Privacy Mode interacts with your company policies or want assistance applying settings to existing users, go to:
**Help → Get Help** in Flowace.