> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.flowace.ai/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Data Not Populating: Mac Interactive App (XMI) What to check, step by step, when Flowace isn’t tracking or no data is showing. | Item | Details | | ---- | ---- | | App | Mac Interactive App (XMI) | | Platform | macOS | | Visible to the user | Yes. The Flowace icon is in the menu bar. | | Signs in with | Workspace address, email and password. | | Where to find it | Terminal, System Settings › Privacy & Security | Use this guide when the Interactive App on a Mac isn’t tracking, or no data is showing. Work top to bottom: check that the app is **installed**, then **running**, then **logged in**. Most issues are fixed by Level 3. --- ### Start here: three questions Ask these three questions, in this order. | Question | Go to | | ---- | ---- | | Is it installed? | Level 1 | | Is it running? | Level 2 | | Is the user logged in? | Level 3 | If all three are yes but there is still no data, go to Level 4 (permissions and sync) and then Advanced. --- ### Names to look for The app shows under different names in Activity Monitor, Login Items and process lists. Look for any of these. | Where you look | What to look for | | ---- | ---- | | App name | Flowace | | Activity Monitor / process list | Flowace, Flowace Helper | | Login Items / “Allow in the Background” | Flowace Technologies Pvt Ltd | | Developer / publisher signature | Flowace Technologies Pvt Ltd | --- ### Level 1: Verify it’s installed Goal: confirm the app files are on the computer. * **Easy way:** open **Finder › Applications** and look for **Flowace**. * **Command:** Open the **Terminal app**, paste the command, then press Enter. ``` ls -l /Applications/Flowace.app ``` If it lists the folder, it’s installed. “No such file or directory” means it’s not installed. ||| If app is not installed: Install it first (see the Installation Guide). Don’t go further until the files are present. --- ### Level 2: Verify it’s running Installed isn’t the same as running. Confirm the app is active right now. * **Easy way:** look at the **menu bar** for the **Flowace** icon. No icon means it’s not running. * **Commands (Terminal):** ``` pgrep -lf Flowace ``` Lists the running Flowace process. Nothing printed means it’s not running. ``` launchctl list | grep -i flowace ``` Confirms the auto-restart agent is loaded. * To start it: open Flowace from Applications. ||| If it’s installed but won’t stay running: The quickest first fix is to restart the computer once. The app is set to start automatically on boot. --- ### Level 3: Verify the user is logged in This is the most common reason for “no data” when the app is installed and running. * Open Flowace (menu-bar icon). * You should see **“You’re in Work mode”.** If you see the **login screen** instead, the user is logged out, and that’s why there’s no data. * **Fix:** log in with the three details: * Workspace: * Email and Password (use Forget Password if needed) * **Also check the mode.** If it says **Privacy mode**, tracking is paused on purpose. Click Move to Work mode. * On Mac, the menu-bar icon is “on” in Work mode and “off” in Privacy mode. It’s a quick visual check. --- ### Level 4: Permissions and data sync Reach here only if it’s installed, running, and logged in, but data is still thin or missing. **Mac permissions** If permissions are off, Flowace records empty “No Permission” entries instead of real activity. * Go to **System Settings › Privacy & Security** and confirm these are ON for the app (Flowace): * **Screen Recording** (if listed) * **Accessibility** * **Input Monitoring** (if listed) * You can re-trigger the prompt. In the **Grant Required Permissions** box, click **Quit & Reopen Flowace** after turning the switches on. **Confirm data is syncing** * Leave the computer on and in use for about 5 minutes. * Open your Flowace dashboard and find the user. * You should see fresh activity and screenshots arriving. * Still nothing after 5 minutes? Re-check the login and permissions, then move to Advanced. --- ### Advanced: logs, restart, reinstall and support When the basic levels didn’t fix it. Share the log output with support when you write in. **Read the logs** Use the [Report Issue](https://help.flowace.ai/en/article/mac-error-reporting-troubleshooting-143pcy6/) option in the Flowace menu-bar menu. It uploads the logs for you. **Force a restart** * Quit Flowace from the menu bar, then reopen it from Applications. * When in doubt, reboot the computer. The app is set to start automatically on boot. **Reinstall (last resort)** Uninstall first, then run the install again from the Installation Guide. ``` bash ~/.local/flowace-uninstall.sh ``` * Uninstalling does not remove the Privacy & Security permissions. If you’re reinstalling clean, clear them by hand in System Settings. **When to write to support** Write to support@flowace.ai with the logs, your workspace address and the macOS version if: * Data still doesn’t appear after login and permissions are confirmed on. * The install or uninstall command errors out and re-running doesn’t help. * You see repeated “No Permission” entries on the dashboard that won’t clear after fixing permissions. --- ### Reading command output: what good and bad look like Match what you see to the examples. **Copy a command, paste it into the Terminal app, press Enter**. A line starting with $ is what you type. The lines under it are what the computer prints back. **Is it installed?** ``` $ ls -l /Applications/Flowace.appdrwxr-xr-x@ 3 user admin 96 … /Applications/Flowace.app ``` **Good:** It printed a line, so it’s installed. ``` $ ls -l /Applications/Flowace.appls: /Applications/Flowace.app: No such file or directory ``` **Not good:** “No such file or directory” means it’s not installed. Install it. **Is it running?** ``` $ pgrep -lf Flowace2345 /Applications/Flowace.app/Contents/MacOS/Flowace -g ``` **Good:** A line with a number means it’s running. The number, 2345, is just its process ID. ``` $ pgrep -lf Flowace $ ``` **Not good:** Nothing printed, straight back to a new $ line, means it’s not running. Open the app. ``` $ launchctl list | grep -i flowace - 0 com.flowace.restart ``` **Good:** A line ending in com.flowace.restart means the keep-alive is set up. The 0 in the middle means it last exited cleanly. ``` $ launchctl list | grep -i flowace $ ``` Not good: Nothing means the helper isn’t loaded. Reinstall, or write to support@flowace.ai. --- ### FAQs * **Why is no data showing even though the app is running?** Check the app is logged in. If you see the login screen, the user is logged out. Also check it isn’t in Privacy mode. * **What does Privacy mode do?** Tracking is paused on purpose. Click Move to Work mode. * **How long until data shows after a fix?** Leave the computer on and in use for about 5 minutes, then check your Flowace dashboard. * **What should I send to support?** The logs, your workspace address and the macOS version. --- ### Related articles * [Troubleshooting Flowace on Mac](https://help.flowace.ai/en/article/troubleshooting-flowace-on-mac-1n9yj3s/) **Need more help?** Reach out to and our team will be happy to assist. --- © Flowace Technologies Pvt Ltd | flowace.ai