> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.flowace.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Fix: Login Failed, Invalid Credentials

Encountering [Flowace](https://flowace.ai/) login failures in the Windows Classic App can be due to incorrect input or app-specific issues. Here’s how to troubleshoot:

![Image B4J7Px](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_b4j7px.png)
### Steps:

**Verify Entered Information:**
    
* Confirm company URL, email, and password.
* Ensure compatibility with the app and operating system (Compatible with Windows 7 or later).
    
**Incorrect Credentials:**
    
* Check URL format (company.flowace.in).
* Double-check your email and password for typos.

**Password Reset:**
    
* Check the new password in your Email Inbox
* Enter the new password accurately within the app’s login interface.

By following these steps, users can address login failures in the Windows Classic App effectively.