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> Use this file to discover available pages before exploring further.
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# Flowace Refund Policy


## 📋Important Notes
## 
* This refund policy applies to **all Flowace plans**
* Only **Admins** can access billing settings through the 'Plans & Billing' section
* Contact support@flowace.ai for any questions or concerns
---


## 🚀 7-Day Free Trial
## 

**Get started risk-free with our generous trial period:**

* **Full access** to all Flowace features for 7 complete days
* **No restrictions** during the trial period
* **Perfect opportunity** to implement, evaluate, and validate Flowace's value for your team
* Use this time to thoroughly test all features before committing to a paid plan
---


## 💳 Refund Policy After Subscription
## 


###### Standard Policy
### 
**No refunds are issued once your subscription period ends.** This policy helps us maintain consistent service quality and fair pricing for all users.



###### Exceptions - When Refunds Are Available
### 
Refunds may be granted **only** in this specific situation:

**Processing Errors**
* You submitted a cancellation request, but your account wasn't deactivated
* **Proof required:** Email confirmation, support ticket screenshots
* Must demonstrate you intended to cancel before billing


###### What's Not Covered
### 
Refunds are **not provided** for:
* General dissatisfaction with the service
* Forgetting to cancel before automatic renewal
* Change of business needs
* Any other reasons not listed in the exceptions above
---



## ⚙️User Management & Billing
## 


###### Removed Users Policy
### 
**Important:** Users remain billable for the entire billing cycle, even if they:
* Are removed from your team
* Log zero hours of activity
* No longer access the platform

**Key Points:**
* Billing cycle can be monthly or annual
* Users listed as "Active Users" in "Admin Settings >> Users"\*\* \*\*are charged regardless of usage
* **Plan ahead:** Adjust user count before your next billing cycle to avoid unwanted charges


## 👤User Replacement System
### 
**Save money with our flexible user replacement policy:**

**How it works:**
* Add new users during the same billing cycle without expansion fees
* Must not exceed the number of users you've removed
* Only pay for net additions beyond removed users

**Example:**
* Start with: 50 users
* Remove: 5 users
* Add: 6 users
* **Result:** Pay expansion fees for only 1 additional user (6 added - 5 removed = 1 net addition)

**Benefits:**
* Smooth workforce transitions without financial penalties
* Flexibility to adjust team size as needed
* Cost-effective scaling for growing businesses
---



## 💬 Need Help?
## 

If you have any questions, concerns, or notice inconsistencies with this policy, don't hesitate to reach out:

**Contact:**
* Send an email to support@flowace.ai 
* chat via platform


Our support team is ready to provide prompt assistance and clarification on any billing or refund matters.