How to capture screenshots silently on the interactive mode?

How to Enable Silent Screenshot Capture

For the Desktop App

Go to: Admin Settings → Permissions → Screenshot.

[](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_gazojk.png)![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_65gedm.png)

Toggle Hide Screenshot to On.

For the Web App

Go to: Admin Settings → Permissions → Web.

Un‑check the View Screenshot option.

Updated on: 19/10/2025

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