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# How to configure Productivity Alerts

## Title: How to Configure Productivity Alerts

### ${color}[#db811a](Overview)
Productivity alerts help you automatically monitor time‑based metrics (e.g. high productive time, low productive time) across employees or teams, and notify relevant stakeholders when thresholds are crossed. This guide walks you through each step of the configuration, and explains each field in the setup.

## Step‑by‑Step: Admin Setup of Productivity Alert
> **Pre‑requisite**: You must have administrative privileges to access “Admin Settings” and “Alerts” configuration in your system.


### 1. Open the Alert Configuration Panel
* In the top‑right corner of the interface, click your ${color}[#de8b17](user name) to open your account menu.
![Image Zow2Rj](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_zow2rj.png)

* From that menu, select ${color}[#e6700f](Admin Settings) to go to the administrative panel.
![Image 1Jj8Sn3](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_1jj8sn3.png)

* In the admin panel, find and select ${color}[#ec7322](Alerts).
![Image 1C2674I](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_1c2674i.png)

### 2. Create a New Alert
* Click${color}[#dd8508]( Create New).
![Image 1Cvxudl](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_1cvxudl.png)

* Fill in the basic and mandatory fields:
![Image 17N2Slu](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_17n2slu.png)

| Field | What to Pick / Enter | Example / Notes |
| ---- |
| **Alert Schedule** | Choose whether this alert should run **Daily** or **Weekly** (or other frequency supported) | e.g. “Daily” |
| **Alert Type** | Set this to **Productivity** (since this is a productivity‑based alert) | — |
| **Alert Name** | A descriptive name so users/admins understand what is being monitored | e.g. “High Productive Time Alert”, “Low Productive Time Warning” |


### 3. Configure the Alert Conditions ${color}[#f87116]((Configuration Fields))
Here you set *what metric* is being monitored, *what threshold / condition*, and *who this applies to*.

![Image 1Cuuv06](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_1cuuv06.png)

| Field | Purpose | Example / Explanation |
| ---- |
| **Variable** | The metric or KPI to evaluate (e.g. Productive Time, Idle Time, Focus time) | e.g. “Productive Time” |
| **Condition** | The comparison operator (e.g. >, <, >=, <=, = ) | e.g. “>=” |
| **Compare With** | The baseline or threshold to compare the variable against | e.g. “5 hours” |
| **By (Units / Terms to Time)** | The unit or granularity (hours, minutes, percentage) | e.g. “hours” |
| **Apply Alert On** | The target: whether this applies to user, team, department, etc. | e.g. “Team level”, “Individual user” |
| **Days** | On which weekdays this alert runs (e.g. Mon–Fri, All days) | e.g. “Monday, Tuesday, … Friday” |


### 4. ${color}[#d17915](Whom to Monitor)
In this step, you choose the scope of the alert — whose productivity the alert should evaluate.
![Image 1Ju4Yf9](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_1ju4yf9.png)

* **All members** — monitor everyone in the system
* **All teams** — monitor across teams
* **Specific employees** — pick particular user(s)
* (Optional) Exclude some roles if needed


### 5. ${color}[#f28118](Who Gets Notified)
Define who should receive the alert notification when the threshold is crossed:
![Image Xiog46](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_xiog46.png)
* **Individual user(s)** — the person(s) being monitored
* **Reporting Manager** — direct manager of the user(s)
* **As per Hierarchy** — up the chain in org structure
* **All Admins** — all admin users in the system
* **Custom** — manually choose specific email / users


### 6. ${color}[#f27a18](When to Send the Alert Notification)
Configure the timing of the notification relative to when the metric is evaluated.
![Image Qm64Pw](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_qm64pw.png)
| Field | What to Choose | Example / Reasoning |
| ---- |
| **Execution Day** | Should the alert be sent on the **Same Day** or **Next Day** after evaluation? | e.g. “Next Day” (so you get a summary for yesterday) |
| **Execution Time** | The time of day when the alert is actually dispatched | e.g. “08:00 AM” |


### 7. ${color}[#e56815](Save )/ Enable the Alert
After filling in all required fields and verifying, click **Save**, **Enable**, or **Activate** (depending on UI). The alert will now run on the schedule you configured and send notifications when conditions are met.