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#    	 Productivity Terms: Apps, URLs & Idle Hours

### Overview
Flowace captures and classifies every hour of an employee's workday into a structured, transparent framework. From the moment an employee starts their day, all time is measured and categorised - automatically where possible, and with user input where context is needed.


At the top level, all time sits within Logged Hours, which breaks into three states: Active (on-screen work detected by the system), Away (off-device time classified by the user), and Idle (inactivity beyond a set threshold). Each of Active and Away further divides into three productivity classifications - Productive, Unproductive, and Neutral - based on how applications and activities are configured by your organisation's admin.

This document is your reference for understanding every metric Flowace reports - what it measures, how it is calculated, and what it looks like in a real workday.

![Terminology Guide 1B2Pbty](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/terminology-guide_1b2pbty.png)



*Active Hours and Idle Hours are captured automatically by the system.  Away Hours are manually classified by the user via a pop-up prompt on return to their device.*

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### Terms and Definitions

| Term | Definition |
| ---- |
| **Logged Hours** | Total time in a day from the employee's first login to their last logout. This is the outermost container for all time in Flowace.***Logged Hours = Active Hours + Away Hours + Idle Hours*** |
| **Active Hours** | Time spent by a user actively working on their laptop or desktop. The title window and URL of every application visited is captured automatically.***Active Hours = Productive (Active) + Unproductive (Active) + Neutral (Active)*** |
| **Away Hours** | Time during which the user is away from their device - such as meetings, trainings, or breaks. The user manually classifies the activity type via a system pop-up on return.***Away Hours = Productive (Away) + Unproductive (Away) + Neutral (Away)*** |
| **Idle Hours** | Time spent idle on the system. If there is no mouse or keyboard input for 3 minutes (or as per the configured threshold), the user is automatically marked as idle. |
| **Productive Hours (Active)** | Active screen time on applications or websites labelled as Productive by the Admin (e.g. Outlook, MS Excel, internal tools). Auto-captured. |
| **Unproductive Hours (Active)** | Active screen time on applications or websites labelled as Unproductive by the Admin (e.g. social media, entertainment sites). Auto-captured. |
| **Neutral Hours (Active)** | Active screen time on applications or websites not yet configured or labelled in the system - neither Productive nor Unproductive. Auto-captured. |
| **Productive Hours (Away)** | Away-time activity manually classified by the user and configured as Productive by the Admin (e.g. client meetings, trainings). |
| **Unproductive Hours (Away)** | Away-time activity manually classified by the user and configured as Unproductive by the Admin (e.g. lunch breaks, bio breaks, personal errands). |
| **Neutral Hours (Away)** | Away-time activity manually classified by the user and configured as Neutral by the Admin - activities that are neither productive nor unproductive. |
| **Productive Hours** | Total productive time across both active and away states.***Productive Hours = Productive (Active) + Productive (Away)*** |
| **Unproductive Hours** | Total unproductive time across both active and away states.***Unproductive Hours = Unproductive (Active) + Unproductive (Away)*** |
| **Neutral Hours** | Total neutral (uncategorised) time across both active and away states.***Neutral Hours = Neutral (Active) + Neutral (Away)*** |
| **Date** | The calendar date of the recorded entry. |
| **User Id** | Employee ID or User ID assigned to each employee. |
| **User Name** | Full display name of the employee. |
| **User Email** | Email address of the employee, used for identity resolution and notifications. |
| **Teams** | Organisational grouping(s) the user belongs to in Flowace. |
| **Expected Day Start** | Configured start time of the employee's scheduled working day. |
| **Expected Shift Start** | Configured start time of the assigned shift within the working day. |
| **Work Start Time** | Actual **first login time** recorded by the system for the day. |
| **Expected Day End** | Configured end time of the employee's scheduled working day. |
| **Expected Shift End** | Configured end time of the assigned shift within the working day. |
| **Work End Time** | Actual **last logout time** recorded by the system for the day. |
| **Expected Hours (Active)** | The expected number of on-screen active hours defined for the employee's shift. These are fetched from full day hours and half day hours configured. |
| **Missing Hours (Active)** | Shortfall between Expected Hours (Active) and actual Active Hours recorded for the day. Highlights shift adherence gaps. *Missing Hours (Active) = Expected Hours (Active) − Active Hours* |
| **Expected Logged Hours (Within Shift)** | These are the total hours between shift start and shift end. Example: For a shift between 10:00 AM to 9:00 PM, expected logged hours will be 9hrs |
| **Activity %** | Ratio of Active Hours to Logged Hours. Measures on-screen engagement intensity. ***Activity % = (Active + Away Hours) ÷ Logged Hours × 100*** |
| **Productivity %** | Ratio of Productive Hours to Logged Hours. Measures output quality relative to time on system.***Productivity % = Productive Hours ÷ (Active + Away Hours) × 100*** |
| **Logged Hrs MET %** | KPI metric indicating the percentage attainment of the logged hours target set for the user or team.***Logged Hrs MET % = Actual Logged Hours ÷ Expected Logged Hours (Within Shift) × 100*** |

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### SCENARIOS
The scenarios below follow a single employee - Priya, a Customer Success Manager - through a typical Tuesday, illustrating how each time classification applies in practice.

| Term | Scenario |
| ---- |
| **Logged Hours** | Priya's laptop wakes up at 9:02 AM when she logs in, and she shuts it down at 6:18 PM. Her Logged Hours = 9 hrs 16 mins, regardless of what she did during that window. |
| **Active Hours** | Between 9:02 AM and 12:30 PM, Priya is continuously using her laptop - switching between Salesforce, Gmail, and MS Excel. The system records all title windows and URLs. This entire 3 hrs 28 mins block is captured as Active Hours. |
| **Away Hours** | At 1:00 PM, Priya steps away for a client call on her phone. After 10 minutes of inactivity (or as per the configured threshold), the system triggers a pop-up when she returns. She selects 'Client Meeting' - pre-configured as Productive. The 45-minute block is logged as Productive (Away). |
| **Idle Hours** | At 3:45 PM, Priya walks to a colleague's desk and forgets to lock her screen. After 3 minutes of no input  (or as per the configured threshold), the system marks her as Idle. She returns at 4:10 PM - 25 minutes are logged as Idle Hours. |
| **Productive Hours (Active)** | From 9:02 AM to 10:30 AM, Priya is in Salesforce updating opportunity records and sending follow-up emails via Outlook - both Admin-configured as Productive. These 88 minutes contribute to Productive Hours (Active). |
| **Unproductive Hours (Active)** | Between 11:15 AM and 11:35 AM, Priya visits a news website and a social media platform - both labelled Unproductive by the Admin. The 20 minutes are automatically captured as Unproductive Hours (Active). |
| **Neutral Hours (Active)** | From 2:00 PM to 2:18 PM, Priya opens an internal wiki tool not yet configured by the Admin. The system captures the time but cannot classify it - the 18 minutes are recorded as Neutral Hours (Active). |
| **Productive Hours (Away)** | At 4:15 PM, Priya joins a 30-minute training webinar away from her laptop. On returning, she selects 'Training' from the pop-up - configured as Productive. These 30 minutes add to Productive Hours (Away). |
| **Unproductive Hours (Away)** | Priya's 45-minute lunch break at 12:30 PM is away from her device. On return, she classifies it as 'Lunch Break' - an Admin-configured Unproductive activity. This contributes to Unproductive Hours (Away). |
| **Neutral Hours (Away)** | Priya steps away for 15 minutes at 5:30 PM and logs it as 'System Updates' on the pop-up - an activity the Admin has configured as Neutral. These 15 minutes are recorded under Neutral Hours (Away). |
| **Missing Hours (Active)** | Priya's shift requires 7 hrs of active screen time. Her actual Active Hours = 6 hrs 02 mins. Missing Hours (Active) = 58 mins - flagging a near-full day of adherence with some gap. |
| **Activity %** | Active Hours = 6 hrs 02 mins (362 mins), Away Hours = 2hrs 09 mins (129 mins), Logged Hours = 9 hrs 16 mins (556 mins). Activity % = (362+129) ÷ 556 × 100 = 88.30%. |
| **Productivity %** | Productive Hours = 5 hrs 43 mins (343 mins). Active + Away Hours = 8 hrs 11 mins (491 mins). Productivity % = 343 ÷ 491 × 100 = 69.9% - meaning nearly 70% of Priya's engaged time was classified as productive output. |


**Priya's End-of-Day Summary**
The table below shows how all classifications add up across Priya's full day.

| Category | Duration | Notes |
| ---- |
| **Logged Hours** | 9 hrs 16 mins | *First login to last logout* |
| **Active Hours** | 6 hrs 02 mins | *On-screen, URL captured* |
| **Away Hours** | 2 hrs 09 mins | *User-classified via pop-up* |
| **Idle Hours** | 1 hr 05 mins | *Auto-detected, no input* |
| **Productive Hours (Active)** | 4 hrs 28 mins | *Salesforce, Outlook, Excel* |
| **Unproductive Hours (Active)** | 0 hrs 20 mins | *News & social media sites* |
| **Neutral Hours (Active)** | 1 hr 14 mins | *Unconfigured tools or tools labelled as neutral* |
| **Productive Hours (Away)** | 1 hr 15 mins | *Client call + training, as an example* |
| **Unproductive Hours (Away)** | 0 hrs 45 mins | *Lunch break, Bio Break, as an example* |
| **Neutral Hours (Away)** | 0 hrs 09 mins | *System Update activities, as an example* |
| **Productive Hours (Total)** | 5 hrs 43 mins | *Active + Away productive* |
| **Unproductive Hours (Total)** | 1 hr 05 mins | *Active + Away unproductive* |
| **Neutral Hours (Total)** | 1 hr 23 mins | *Active + Away neutral* |

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