Quick Install & Whitelisting

Overview

To ensure Flowace works seamlessly, a quick setup and minimal configuration are required. This helps avoid issues like missing screenshots, incomplete tracking, or sync delays.


⏱ Time required: ~5–10 minutes

👤 For: End users & IT/Admin teams

Step 1: Install & Launch

  • Download and install the Flowace desktop application: Interactive App or Silent App
  • Log in using your credentials
  • Keep the app running in the background

Step 2: Whitelist Desktop Application (Windows Native App Only)

📁 Allow this folder

%LocalAppData%\Flowace\

⚙️ Allow these files

  • FlowaceService.exe (or WinFService.exe)
  • FlowaceSSGen.exe (or WinFSSGen.exe)
  • FlowaceRTCHandler.exe (or WinFRTCHandler.exe)
  • FlowaceApplicationTimer.exe (or WinFApplicationTimer.exe)
  • FlowaceNetworkBandiwidth.exe (or WinFNetworkBandiwidth.exe)
  • NativeMessagingHost.exe
  • FirefoxNativeMessagingHost.exe
  • MoveInstallationDir.exe

👉 Apply in:

  • Antivirus
  • Firewall
  • Endpoint security (EDR tools)

Note

This step is only required for the native Windows desktop application. It is not required for macOS, Linux, or newer Windows app versions, where such manual whitelisting is typically not needed.

Step 3: Allow Network Access (Required for All Users)

🌐 Whitelist these domains


🔐 Ensure:

  • HTTPS (Port 443) is allowed
  • These domains are not blocked by firewall/proxy
  • SSL inspection does not interfere (if applicable)

Important

This network configuration is mandatory across all platforms and app versions (Windows, macOS, Linux, and newer builds).

Step 4: Quick Verification (2 mins)

After setup, confirm:

  • ✅ App launches without errors
  • ✅ Screenshots are captured
  • ✅ Activity is visible in dashboard
  • ✅ No firewall/antivirus blocks detected

Common Issues & Quick Fixes

Issue

Likely Cause

Fix

No screenshots

amazonaws.com blocked

Allow domain

No activity tracking

Desktop files blocked

Whitelist executables

Sync delay

API blocked

Allow api.flowace.in

App not opening

Security restriction

Allow folder

Best Practices

  • ✔ Apply whitelisting at both device & network levels
  • ✔ Restart the app after making changes
  • ✔ Keep Flowace updated to the latest version
  • ✔ Test setup on one system before full rollout

Need Help?

If you continue to face issues:

  • Contact your IT team with this guide
  • Share firewall/antivirus logs
  • Contact support@flowace.ai with your app version

Quick Summary

✔ Install the app

✔ (Windows only) Whitelist folder & executables

✔ (All users) Allow required domains

✔ Verify in 2 minutes

Updated on: 08/04/2026

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