> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.flowace.ai/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Send Error Logs from the Flowace Interactive App on Windows Send the Interactive App’s error logs to the Flowace team with the Report an error icon, then email us what you were doing so we can find the cause faster. | Item | Details | | ---- | ---- | | Feature area | Flowace **Interactive App** for Windows | | Where to find it | Header of the Interactive App window, the Report an error icon | | Use it for | Interactive App issues and error logs only | | What it sends | The Interactive App’s error logs, to the Flowace team | | Follow-up | Email support@flowace.ai with your issue details and a screenshot | --- ### When to use this Use Report Issue only for **Interactive App** issues Use Report Issue only to **send error logs** from the Flowace Interactive App on your Windows desktop, for example when the app shows an error, stops responding or does not sync the way you expect. For any other question or issue, such as account, billing, reports or the Flowace web app, write to . You do not need to use Report Issue first. --- ### What Report Issue does When you use **Report an error**, the Interactive App sends its error logs to the Flowace team for investigation. These logs show what the app recorded around the time of the problem. Logs tell us what the app did. They do not tell us what you were trying to do or what you expected to see. That is why we ask you to follow up by email. The details you share give us a reference for your actual concern, so we can match it to the logs we received. --- ### How to send error logs 1. **Find the Flowace icon**. Look for the Flowace icon in the macOS menu bar at the top of your screen. 2. **Open the menu**. Right-click the icon. The menu shows three options: Show App, Check for Updates and Report Issue. 3. **Select Report Issue.** The Interactive App sends its error logs to the Flowace team. 4. **Write to us.** Right after reporting, send an email to with the details below. ![Report an Error (Windows)](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/windows-interactive-app-hd1_126oc0f.png =250x318) --- ### What to include in your email A short, clear email helps us reach the root cause sooner. Where you can, include: * **A summary of the problem.** Describe what went wrong in a sentence or two. * **What you were doing.** Tell us the steps you took just before the problem appeared, so we can try to reproduce it. * **What you expected.** Explain what you thought would happen and what happened instead. * **A screenshot.** Attach any error message or screen that shows the problem. * **A note that you used Report an error.** This helps us match your email to the logs we received. * **Anything else that helps.** For example, how often it happens, or roughly when it last occurred. **Sample Email:** > Subject: Flowace Interactive App error on Windows after sign-in > > Hi team, > > I just used Report an error in the Flowace Interactive App. After I signed in this morning, the app showed an error and the list did not load. I expected to see my classifications. A screenshot is attached. > > Thanks, > Mateo Alvarez --- ### Good to know * Hover over any icon in the Interactive App header to see its name. * Before you email, check that your screenshot does not show private details you do not want to share. * Our team reviews the logs together with your email. The more context you give, the faster we can help. --- ### FAQs * **Do I have to email you after using Report an error?** The logs reach us when you click Report an error. We recommend you also write to us, because your description shows us what the actual concern is. * **Can I use Report an error for a question about my account or the web app?** No. Use it only for Interactive App issues and error logs. For anything else, write to support@flowace.ai. * **What happens to the error logs?** The Flowace team uses them to investigate the problem you reported. * **I do not see the Flowace icon in the taskbar.** Click the arrow in the taskbar to show hidden icons. The Flowace icon is listed there. --- ### Related articles * [Send Error Logs from the Flowace Interactive App on Mac](https://help.flowace.ai/en/article/mac-error-reporting-troubleshooting-143pcy6/) **Need more help?** Reach out to and our team will be happy to assist. --- © Flowace Technologies Pvt Ltd | flowace.ai