Work Time and Productivity Metrics

Flowace Work Time & Productivity Metrics

A simple guide to understanding how work time translates into output

1. Logged Hours

What it means

This is the total time recorded in the system from when tracking starts to when it stops. It includes everything. Working time, breaks, idle time, and meetings.

Example

• Start time: 9:00 AM
• End time: 6:00 PM

Logged Hours = 9 hours

2. Active Hours

What it means

This is the time when the employee is actually using their system. It is measured through keyboard and mouse activity.

It shows how much time a person was truly engaged with work.

Example

• Logged Hours: 9 hours
• No activity for 2 hours

Active Hours = 7 hours

3. Idle Time

What it means

Idle time is calculated based on a configured inactivity threshold, which is set to 10 minutes by default. If there is no keyboard or mouse activity for 10 consecutive minutes, the system automatically detects this and marks the user as idle. This helps accurately capture time when the user is away from work without manual input.

Example

• Lunch break: 45 minutes
• Short breaks: 35 minutes
• Away from desk: 40 minutes

Idle Time = 2 hours

4. Productivity Breakdown

What it means

This shows how active time is used in terms of productivity.

Productive Time

Time spent on work-related tools and websites.

Example

• CRM, coding tools, email

Productive Time = 5 hours

Unproductive Time

Time spent on non-work-related apps or websites.

Example

• Social media, video streaming, shopping

Unproductive Time = 2 hours

Neutral Time

Time spent on apps that depend on context.

Example

• Google Search, YouTube, general browsing

Neutral Time = 1 hour

This helps you clearly understand how effective the working time is.

Productivity Percentage

What it means

Shows how much of the active time is actually productive.

Example

• Productive Time: 5 hours
• Active Hours: 7 hours

Productivity = 71%

5. Work Categories

What it means

Groups work into broader types of activities.

Example

Out of 7 active hours:

• Communication: 2 hours
• Development: 3 hours
• Meetings: 1 hour
• Design: 1 hour

This helps understand how the workday is structured.

6. Time Distribution across Clients, Projects, and Tasks

What it means

This shows where time is being spent from a work and business perspective.

Time on Clients

• Client A: 4 hours
• Client B: 2 hours

Time on Projects

• Client A - Project A: 3 hours
• Client B - Project B: 2 hours

Time on Tasks

• Client A - Project A - Task 1: 1.5 hours
• Client A - Project A - Task 2: 1.5 hours

This helps in tracking effort, planning work, and understanding cost or billing.

A Simple Day View

• Logged Hours: 9 hours
• Active Hours: 7 hours
• Idle Time: 2 hours

Productivity Breakdown

• Productive: 4 hours
• Unproductive: 2 hours
• Neutral: 1 hour

Time Distribution

• Client A: 4 hours
• Project A: 3 hours
• Tasks split within projects

Work Categories

• Communication: 2 hours
• Development: 3 hours
• Meetings: 1 hour
• Design: 1 hour

Why this matters

These metrics help you clearly see

• Total time vs actual working time
• How effectively time is being used
• Where time is going across clients, projects, and tasks
• How work is distributed across different activities

It gives a complete and practical view of productivity without guesswork.

Updated on: 25/03/2026