📋Important Notes

• This refund policy applies to all Flowace plans
• Only Admins can access billing settings through the 'Plans & Billing' section
• Contact support@flowace.ai for any questions or concerns

🚀 7-Day Free Trial

Get started risk-free with our generous trial period:

• Full access to all Flowace features for 7 complete days
• No restrictions during the trial period
• Perfect opportunity to implement, evaluate, and validate Flowace's value for your team
• Use this time to thoroughly test all features before committing to a paid plan

💳 Refund Policy After Subscription

Standard Policy

No refunds are issued once your subscription period ends. This policy helps us maintain consistent service quality and fair pricing for all users.

Exceptions - When Refunds Are Available

Refunds may be granted only in this specific situation:

Processing Errors

• You submitted a cancellation request, but your account wasn't deactivated
• Proof required: Email confirmation, support ticket screenshots
• Must demonstrate you intended to cancel before billing

What's Not Covered

Refunds are not provided for:

• General dissatisfaction with the service
• Forgetting to cancel before automatic renewal
• Change of business needs
• Any other reasons not listed in the exceptions above

⚙️User Management & Billing

Removed Users Policy

Important: Users remain billable for the entire billing cycle, even if they:

• Are removed from your team
• Log zero hours of activity
• No longer access the platform

Key Points:

• Billing cycle can be monthly or annual
• Users listed as "Active Users" in "Admin Settings >> Users" are charged regardless of usage
• Plan ahead: Adjust user count before your next billing cycle to avoid unwanted charges

👤User Replacement System

Save money with our flexible user replacement policy:

How it works:

• Add new users during the same billing cycle without expansion fees
• Must not exceed the number of users you've removed
• Only pay for net additions beyond removed users

Example:

• Start with: 50 users
• Remove: 5 users
• Add: 6 users
• Result: Pay expansion fees for only 1 additional user (6 added - 5 removed = 1 net addition)

Benefits:

• Smooth workforce transitions without financial penalties
• Flexibility to adjust team size as needed
• Cost-effective scaling for growing businesses

💬 Need Help?

If you have any questions, concerns, or notice inconsistencies with this policy, don't hesitate to reach out:

Contact:

• Send an email to support@flowace.ai
• chat via platform

Our support team is ready to provide prompt assistance and clarification on any billing or refund matters.

Updated on: 03/09/2025