Billing FAQs

• Flowace Refund Policy

  Read Flowace's official refund policy, eligibility criteria, and the steps to request a refund for your subscription or workforce tracking plan.Popular

• What to Do When an Account Is Suspended

  Learn what to do when your Flowace account is suspended - common reasons, how to reactivate it, and the steps to contact support for a fast resolution.Some readers

• Billing & Payment FAQ

  Get answers to common questions about Flowace billing and payments - including subscription plans, supported payment methods, invoices, and refunds.Few readers

• Productivity Terms: Apps, URLs & Idle Hours

  A clear glossary of Flowace productivity terms - productive apps, URLs, away hours, and idle hours - so every team member reads reports the same way.Some readers

• Key Integrations Offered by Flowace

  Flowace integrates with 30+ third-party apps, including Asana, Jira, Salesforce, Azure DevOps, GitLab and GitHub, plus cloud storage tools.Some readers

• Companies With a 31% Productivity Boost

  See the companies that achieved a 31% productivity boost after implementing Flowace - real customer results across BPOs, IT services, and healthcare.Some readers

• How Flowace Protects Employee Privacy

  Learn how Flowace protects employee privacy with active and private modes, encrypted data, and controls that let users switch work modes when needed.Few readers

• How does Flowace time tracking work?

  Learn how Flowace time tracking works - install on desktop or mobile, log in, add tasks and schedules, and start tracking team productivity in minutes.Few readers

• How Flowace Supports Sustainable Work Practices

  Learn how Flowace supports sustainability - automated workflows, a paperless approach, and eco-conscious operations that reduce environmental impact.Few readers

• Flowace System Compatibility Guide

  Yes, Flowace is compatible with MacOS, Linux, and Windows. The user can also add it as a Chrome extension and Firefox extension.Few readers

• Do you offer a money-back guarantee?

  Yes - Flowace offers a 30-day money-back guarantee on paid plans, excluding the free trial. Reach support@flowace.ai for refund details and assistance.Few readers

• Can Flowace be downloaded on Mobile?

  Yes - Flowace is available on iOS and Android, with full mobile tracking of app, browser, and call usage that most competing tools don't offer.Few readers

• Can I cancel at any time?

  Yes. There are two ways to cancel your subscription. You can contact support@flowace.ai. and request for cancellationFew readers

• How Flowace Handles Data Privacy Concerns

  Learn how Flowace handles data privacy - confidential storage, no third-party sharing, employee access to their own data, and customizable screenshot controls.Few readers

• Which industries can benefit from Flowace?

  See which industries benefit most from Flowace - BPO, healthcare, IT services, agencies, finance, and more, with role-tuned productivity tracking for each.Few readers

• Is a free trial available with Flowace?

  Yes - Flowace offers a free 7-day trial with full access to all key features. Learn how to start your trial and explore the platform with no credit card needed.Few readers

• How Flowace Supports Data Security

  Learn how Flowace protects your workforce data - encryption, access controls, audit logs, and the additional security methods we're continuously adopting.Few readers

• Do I Pay for Users Not Using Time Tracking?

  Yes, Flowace charges as per user. Hence, even if a few team members are not using the app, you must pay for everything.Few readers

• How Much Storage Does Flowace Take Up?

  Flowace is a lightweight tool with enhanced efficiency. It doesn’t occupy much space on the system. Flowace can take up to 50 MB of space.Few readers

• Can the user access Flowace offline?

  Yes - Flowace works offline. It records activity locally on your device and automatically syncs the data once you're back online, so no tracking is lost.Few readers

• Is Flowace accessible globally?

  Yes - Flowace is globally accessible and supports teams across all time zones, languages, and regions, with cloud-based deployment for remote and hybrid setups.Few readers

• Leave Management FAQ

  Flowace leave management FAQs: how overlapping leave policies apply, leave types, and team versus individual assignment explained.Few readers

• Is Flowace legal?

  Yes, Flowace is legal and adheres to all the privacy regulations, thereby maintaining the confidentiality of data.Few readers

• AI Time Tracking Terms: Billable, Idle & Away

  A glossary of AI-enabled time tracking terms in Flowace - task hours, billable vs non-billable, away time, and idle time, all explained in plain English.Few readers

• Is there any affiliate program?

  Yes - join the Flowace affiliate program and earn 30% revenue share on referrals who sign up for a paid plan. Free to join, with full marketing support.Few readers

• Do you have an add-on feature?

  Yes - Flowace supports add-ons like geo-fencing and other features at $3/user/month, letting you customize the platform to match your business needs.Few readers

• Work Time and Productivity Metrics

  Understand Flowace's work time and productivity metrics - productive hours, idle time, away time, and utilization - to read your reports with confidence.Few readers

• General FAQs

  General Flowace FAQs: supported Linux distributions (Debian and Ubuntu primary, RHEL, CentOS and Fedora supported), agent behaviour and setup.Few readers

• How Does Idle Time Work in Flowace?

  Understand how idle time works in Flowace - customize intervals, exclude productive apps, and set alerts to keep productivity tracking accurate and fair.Some readers