Billing FAQs

• Flowace Refund Policy

  Read Flowace's official refund policy, eligibility criteria, and the steps to request a refund for your subscription or workforce tracking plan.Popular

• Billing & Payment FAQ

  Get answers to common questions about Flowace billing and payments - including subscription plans, supported payment methods, invoices, and refunds.Some readers

• What to Do When an Account Is Suspended

  Learn what to do when your Flowace account is suspended - common reasons, how to reactivate it, and the steps to contact support for a fast resolution.Few readers

• Productivity Terminology: Apps, URLs & Idle Hours

  A clear glossary of Flowace productivity terms - productive apps, URLs, away hours, and idle hours - so every team member reads reports the same way.Some readers

• Key Integrations Offered by Flowace

  Flowace time tracking app can be integrated with 30 third-party APIs, making it a powerful tool for everyone. Some of the key apps include: Project Management Tools Asana Jira Salesforce Azure DevOps Git Lab GitHub Cloud Storage Tools Dropbox Communication Tools Whatsapp Google Meet Microsoft Teams CRM Tools Salesforce Digital Calendars Google Calendar Microsoft Calendar Others Microsoft Word Microsoft Excel Microsoft PoweSome readers

• How does Flowace time tracking work?

  Learn how Flowace time tracking works - install on desktop or mobile, log in, add tasks and schedules, and start tracking team productivity in minutes.Few readers

• Do you offer a money-back guarantee?

  Yes - Flowace offers a 30-day money-back guarantee on paid plans, excluding the free trial. Reach support@flowace.ai for refund details and assistance.Few readers

• Can Flowace be downloaded on Mobile?

  Yes - Flowace is available on iOS and Android, with full mobile tracking of app, browser, and call usage that most competing tools don't offer.Few readers

• Can I cancel at any time?

  Yes. There are two ways to cancel your subscription. You can contact support@flowace.ai. and request for cancellationFew readers

• Flowace System Compatibility Guide

  Yes, Flowace is compatible with MacOS, Linux, and Windows. The user can also add it as a Chrome extension and Firefox extension.Few readers

• Companies with 31% Productivity Boost Using Flowace

  See the companies that achieved a 31% productivity boost after implementing Flowace - real customer results across BPOs, IT services, and healthcare.Few readers

• How Flowace Protects Employee Privacy

  Learn how Flowace protects employee privacy with active and private modes, encrypted data, and controls that let users switch work modes when needed.Few readers

• How Flowace Supports Sustainability & Eco Practices

  Learn how Flowace supports sustainability - automated workflows, a paperless approach, and eco-conscious operations that reduce environmental impact.Few readers

• How Flowace Handles Data Privacy Concerns

  Learn how Flowace handles data privacy - confidential storage, no third-party sharing, employee access to their own data, and customizable screenshot controls.Few readers

• Which industries can benefit from Flowace?

  See which industries benefit most from Flowace - BPO, healthcare, IT services, agencies, finance, and more, with role-tuned productivity tracking for each.Few readers

• Is a free trial available with Flowace?

  Yes - Flowace offers a free 7-day trial with full access to all key features. Learn how to start your trial and explore the platform with no credit card needed.Few readers

• How Much Storage Does Flowace Take Up?

  Flowace is a lightweight tool with enhanced efficiency. It doesn’t occupy much space on the system. Flowace can take up to 50 MB of space.Few readers

• Do I Pay for Users Not Using Time Tracking?

  Yes, Flowace charges as per user. Hence, even if a few team members are not using the app, you must pay for everything.Few readers

• Can the user access Flowace offline?

  Yes - Flowace works offline. It records activity locally on your device and automatically syncs the data once you're back online, so no tracking is lost.Few readers

• How Flowace Supports Data Security

  Learn how Flowace protects your workforce data - encryption, access controls, audit logs, and the additional security methods we're continuously adopting.Few readers

• Is Flowace accessible globally?

  Yes - Flowace is globally accessible and supports teams across all time zones, languages, and regions, with cloud-based deployment for remote and hybrid setups.Few readers

• Leave Management FAQ

  1. If a user is included in two leave policies — one by individual assignment and another through a team — which policy will apply? Ans: The latest policy will be applicable. However, the leave types from the old policy will still be visible to the user. 2. Can I update the leave type's effective date in an existing policy? Ans: Yes, but the change will only apply from the next accrual cycle. The current accrual data will not be affected. 3. If a user is partFew readers

• Is Flowace legal?

  Yes, Flowace is legal and adheres to all the privacy regulations, thereby maintaining the confidentiality of data.Few readers

• Is there any affiliate program?

  Yes - join the Flowace affiliate program and earn 30% revenue share on referrals who sign up for a paid plan. Free to join, with full marketing support.Few readers

• Do you have an add-on feature?

  Yes - Flowace supports add-ons like geo-fencing and other features at $3/user/month, letting you customize the platform to match your business needs.Few readers

• AI Time Tracking Terms: Billable, Idle & Away Hours

  A glossary of AI-enabled time tracking terms in Flowace - task hours, billable vs non-billable, away time, and idle time, all explained in plain English.Few readers

• Work Time and Productivity Metrics

  Understand Flowace's work time and productivity metrics - productive hours, idle time, away time, and utilization - to read your reports with confidence.Few readers

• How Does Idle Time Work in Flowace?

  Understand how idle time works in Flowace - customize intervals, exclude productive apps, and set alerts to keep productivity tracking accurate and fair.Some readers