Articles on: How to Guides

Overview of Default Settings

General Settings – Organisation Configuration

Applies to: Admin users who manage global settings for your workspace.


Purpose

This article explains how to set up your organisation’s general settings under Admin › Settings › Default Settings › General Settings. These settings affect time zone, working hours, weekly offs, calendar type and module names for your organisation.


Before You Start

  • Only users with Administrator privileges can make these changes.
  • Important: “Changes will only apply to new users. Existing users will retain their current settings.”
  • Review your organisation’s time-zone, work hours and module naming conventions before doing this.


Step-by-Step Configuration:

1. Log in to the website and navigate to General Settings

  • Log in with an Admin account.
  • Go to SettingsAdmin SettingsDefault SettingsGeneral Settings.

](https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/image_ijdc7i.png)


2. Change Organisation Time Zone

  • Locate the Organisation Time Zone dropdown.

  • Choose the correct time zone for your organisation (e.g., UTC+06:00, Indian/Chagos).


3. Set Organisation Calendar Type

  • Find the Organisation Calendar dropdown.

  • Choose the appropriate calendar type:
    • Financial Year
    • Calendar Year
  • Select whichever aligns with your organisation’s reporting / fiscal period.


4. Configure Weekly Off Days

  • You will see two columns: Even Week and Odd Week.


  • For each week-type, select the days your organisation observes as off. For example:
    • Even Week: Friday (F)
    • Odd Week: Friday (F)
  • If different teams/users have custom weekly offs, click Configure for teams/users to set per-team or per-user exceptions.


5. Define Organisation Work Time

  • Under Organisation Work Time, set the start time and end time.

    • Example: From 10:00 am to 07:00 pm
  • This defines default working hours for your organisation (for timesheets, monitoring, etc.).


6. (Optional) Rename Modules

  • Toggle the Rename Modules switch if your organisation wants to change the display-names of modules.

  • Under the Section / Display Name list, you may update names such as:SectionDisplay NameL1GroupL2ClientL3MatteremployeeMembernarrationNarrationtaskTasksubtaskSubTasktimesheetActivity LogsmanagerActivity Log
  • After editing, check how these modules appear in the user interface to ensure clarity for users.


7. Save Changes

  • Once you’ve made all desired changes, click Save to apply.
  • If you decide not to proceed, click Cancel to discard.



What Happens After Changes

  • The new settings will apply only to new users created after the change. (The company settings is applied to every new users only post changes and the admins can override via user module)
  • Existing user accounts will continue using their previous settings until updated individually.
  • Module renames will reflect in the UI globally (for new and existing users) once saved.



Best Practices & Tips

  • Coordinate with your HR/Operations team to confirm official working hours, weekly offs and time zones before making changes.
  • If your organisation spans multiple regions, consider whether you need to create team-specific settings via “Configure for teams/users”.
  • When renaming modules, choose terms your users recognise to avoid confusion.
  • Review this configuration when your organisation’s fiscal year, work hours or weekly-off policy changes.




Still need help? Contact your system administrator or submit a support ticket through your help portal.


  • Timesheet & Monitoring — Learn how to configure the Timesheet & Monitoring tab and what settings are available for managing user time and approvals.
  • Projects & Tasks — Refer to the Projects & Tasks tab article to understand how to set up default project and task defaults, module names and task workflows.

Updated on: 21/11/2025

Was this article helpful?

Share your feedback

Cancel

Thank you!