Overview of Plans

Subscription tiers:

***Flowace offers three paid subscription plans (plus a trial) for per‑user licensing: Basic, Standard, and Premium. Flowace plans

Here’s a quick summary of what each tier offers:

Billing options

• The plans are available on monthly or annual billing cycles, with a discount typically for annual.
• Charges are based on the number of active user licenses in the account.
• After the 7‑day free trial ends, billing begins.

2. Payment Methods & Billing Process

What payment methods are accepted?

• Flowace accepts major credit cards: Visa, MasterCard, American Express and RuPay(Strip or Razorpay).
• You can pay with a saved card for automated payments.

Automated

• Automated Payment: If during checkout you select “Use this payment for future transactions”, the card details are saved and future invoices will be charged automatically on the due date.

Prorated charges & license count changes

• If you add new user licenses mid‑billing cycle, you’ll be charged a prorated amount for the remainder of that cycle.
• If you remove/deactivate users, you will not receive a refund for the current cycle. Changes will reflect in the next billing period.

Renewal & Cancellation

• The subscription auto‑renews at the end of each cycle unless you cancel.
• For manual‑payment users, a reminder banner appears: 7 days before monthly renewal, 30 days before annual renewal.
• Refunds are not typically offered after the billing period has begun. Only certain exceptions apply (e.g., cancellation request not processed) per the refund policy.

3. Step‑by‑Step: Payment Flow (New Customer)

Here’s how a new customer can subscribe & pay:

• Log in and go to Profile > Plans and Billing (or via the initial sign‑up flow).
• Click View Plans to display available plans.
• Select the desired plan (Basic / Standard / Premium) and specify the number of licenses/users needed.
• Enter your company details (billing address, tax info if applicable).
• Choose payment method:
• • Enter credit‑card details and check/uncheck “Use this payment for future transactions” depending on automated.
  • If automated, the card will be charged on the due date.
• Once payment is successful, your plan becomes active and you may start using the features.
• You will receive the invoice/billing confirmation and subsequent invoices will arrive each cycle.

4. Step‑by‑Step: Payment Flow (Existing Customer / Changing Plan)

Here’s what an existing Flowace customer should do when upgrading, changing license count, or payment method:

Changing plan or increasing license count

• Go to Plans & Billing from your account.
• Click Change Plan.
• Choose the new plan tier (e.g., Basic → Standard) or update the number of user licenses.
• If you are on automated payment: change takes effect immediately after successful payment.
• Contact support for a prorated invoice.

Updating payment method

• From Plans & Billing, locate the payment method section or billing details.
• Edit or replace the card information.
• Choose whether to save the card for future (automated) or not.
• Proceed with payment if required (for outstanding invoices).

Cancelling or downgrading

• To downgrade the number of licenses, remove/deactivate users before the end of the current billing cycle to ensure the lower count is applied for next cycle.
• To cancel subscription, you can request cancellation via support or from your account interface. Be aware of the billing cycle end date, and note that refunds are rarely granted post‑cycle.

5. Frequently Asked Questions (FAQ)

Q1: When will I be charged?

A1: You’ll be billed in advance for each cycle (monthly or annual) based on active user count.

Q2: Can I add users mid‑cycle and get charged only for the remainder of the cycle?

A2: Yes — adding users mid‑cycle triggers a prorated charge for the remaining time in that billing period.

Q3: If I remove users, do I get a refund?

A3: No — removed users remain billable for the remainder of the cycle. The user count reduction will apply from the next cycle.

Q4: Can I get a refund if I cancel?

A4: Refunds are not generally provided once the subscription period begins — only in rare cases such as service interruption or cancellation request not processed.

Q5: What happens if my payment method fails?

A5: If automated payment fails, you will be notified and depending on your billing settings may be required to make manual payment. It’s best to update your card details promptly to avoid service interruption. (General best‑practice – check your billing.)

6. Tips & Best Practices

• Check license count regularly: Monitor your “active users” list to avoid paying for unused seats.
• Choose payment mode wisely: If you prefer set‑and‑forget, enable automated payment.
• Plan upgrades proactively: If you foresee adding many users, doing so early in the cycle may improve cost efficiency.
• Track billing cycle renewal: Set a reminder ahead of renewal (7 days monthly / 30 days annually for manual mode) so you’re prepared.
• Keep invoice & tax info updated: Ensure your company billing address and tax settings are correct to avoid discrepancies.
• Retain invoice records: For audit/compliance, download invoices after each billing run.
• Contact support when needed: For unusual billing needs (e.g., prorated invoices, cancellation mid‑cycle), open a support ticket with Flowace using live chat option.

7. Summary

In summary, Flowace’s payment and billing model is clear and flexible: choose your plan (Basic/Standard/Premium), select billing frequency, count your users, enter payment details (for automated payment), and you’re set. From there, you can modify plan or license count as you grow, and the system handles prorated charges for additions. By staying on top of your license count and payment method, you can ensure smooth billing and avoid surprises.

Updated on: 20/10/2025