Set Idle Alert for the Desktop App
Warn selected employees with a pop-up before their time is marked idle.
Item | Details |
|---|---|
Feature area | Productivity Insights, Workforce Efficiency, Time on Projects/Tasks |
Plan | Basic and above |
Who can set it up | Admins |
Where to find it | Admin Settings › Permissions › Desktop App |
The idle alert is a pop-up in the desktop app. When it is turned on for an employee, they are notified 1 minute before the idle threshold is reached. If they are at the screen and interact with the pop-up, the idle threshold is not reached and their time stays active.
The idle alert is available only on the interactive desktop app. It is never supported on the silent app.
You decide who gets the alert. Turn it on for a few employees, depending on the nature of their work.
When to use this setting
- Give a warning first. Let an employee know that they are about to move into idle mode.
- Fit the work. Turn it on for roles where short breaks in activity are common, such as reading, calls or reviews.
- Keep it targeted. Use it for a few employees rather than everyone.
What the employee sees
How to turn on the idle alert
Steps:
- Open Admin Settings > Permissions. Click your profile picture at the top right and select Admin Settings.
- Open Desktop App. In the left menu, click Permissions, then select Desktop App.
- Find the employee. Type a name, email or ID in Search By Name/Email/Id, or scroll the list.
- Turn on Idle Alert. In the Idle Alert On/Off column, switch the toggle on for that employee.
- Save the row. Click SAVE on that employee’s row.
Recommended Settings
Decision | Recommendation |
|---|---|
Who to turn it on for | A few employees, depending on the nature of their work. |
Where to set the threshold | Set the idle threshold first. See the article on the idle time threshold. |
How to confirm | Check that the toggle is on in the employee’s row after you click SAVE. |
Common situations
Situation | What it means | What to do |
|---|---|---|
An employee does not see the pop-up | The Idle Alert toggle may be off, the row was not saved, or the employee uses the silent app, which never supports the alert. | Turn the toggle on and click SAVE on that row. Use the interactive app for employees who need the alert. |
Time was still marked idle | The employee did not interact with the pop-up before the threshold. | Share with them that the pop-up gives a chance to stay active. |
You want to change when the pop-up appears | The pop-up appears 1 minute before the idle threshold. | Change the idle threshold in the Idle Time column. |
Good to know
- The alert is available only on the interactive desktop app, and is never supported on the silent app.
- It is set by the admin, per employee.
- The pop-up appears 1 minute before the idle threshold.
FAQs
- When does the pop-up appear?
One minute before the idle threshold is reached.
- What happens if the employee interacts with the pop-up?
The idle threshold is not reached, so the time stays active.
- Does the idle alert work on the silent app?
No. It is available only on the interactive desktop app and is never supported on the silent app.
- Who decides who gets the alert?
The admin, for each employee in Permissions › Desktop App.
- Do I have to turn it on for everyone?
No. You can turn it on for a few employees, depending on the nature of their work.
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Need more help? Reach out to support@flowace.ai and our team will be happy to assist.
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Updated on: 29/10/2026
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