Send Error Logs from the Flowace Interactive App on Mac

Send the Interactive App’s error logs to the Flowace team from the menu bar with Report Issue, then email us what you were doing so we can find the cause faster.

When to use this

Use Report Issue only for Interactive App issues

Use Report Issue only to send error logs from the Flowace Interactive App on your Mac, for example when the app shows an error, stops responding or does not sync the way you expect.

For any other question or issue, such as account, billing, reports or the Flowace web app, write to support@flowace.ai. You do not need to use Report Issue first.

What Report Issue does

When you use Report Issue, the Interactive App sends its error logs to the Flowace team for investigation. These logs show what the app recorded.

Logs tell us what the app did. They do not tell us what you were trying to do or what you expected to see. That is why we ask you to follow up by email. The details you share give us a reference for your actual concern, so we can match it to the logs we received.

How to send error logs

1. Find the Flowace icon. Look for the Flowace icon in the macOS menu bar at the top of your screen.
2. Open the menu. Right-click the icon. The menu shows three options: Show App, Check for Updates and Report Issue.
3. Select Report Issue. The Interactive App sends its error logs to the Flowace team.
4. Write to us. Right after reporting, send an email to support@flowace.ai with the details below.

What to include in your email

A short, clear email helps us reach the root cause sooner. Where you can, include:

• A summary of the problem. Describe what went wrong in a sentence or two.
• What you were doing. Tell us the steps you took just before the problem appeared, so we can try to reproduce it.
• What you expected. Explain what you thought would happen and what happened instead.
• A screenshot. Attach any error message or screen that shows the problem.
• A note that you used Report Issue. This helps us match your email to the logs we received.
• Anything else that helps. For example, how often it happens, or roughly when it last occurred.

Sample Email:

Subject: Flowace Interactive App error on Mac after sign-in

Hi team,

I just used Report Issue from the Flowace menu bar. After I signed in this morning, the Interactive App showed an error and the timer stopped. I expected it to keep running. A screenshot is attached.

Thanks,
Priya Nair

Good to know

• Report Issue is in the menu bar, so you can use it even when the Interactive App window is closed.
• Before you email, check that your screenshot does not show private details you do not want to share.
• Our team reviews the logs together with your email. The more context you give, the faster we can help.

FAQs

• Do I have to email you after using Report Issue?

The logs reach us when you select Report Issue. We recommend you also write to us, because your description shows us what the actual concern is.

• Can I use Report Issue for a question about my account or the web app?

No. Use it only for Interactive App issues and error logs. For anything else, write to support@flowace.ai.

• What happens to the error logs?

The Flowace team uses them to investigate the problem you reported.

• I do not see Report Issue in the menu.

Make sure you are clicking the Flowace icon in the macOS menu bar, not the Dock icon. The menu should list Show App, Check for Updates and Report Issue.

Related articles

• Send Error Logs from the Flowace Interactive App on Windows

Need more help? Reach out to support@flowace.ai and our team will be happy to assist.

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Updated on: 05/11/2026