• Reporting a Bug in the Flowace Desktop App

  To report a bug in the Flowace desktop app, send an email to support@flowace.ai with details including OS, app version, description, reproducibility, and local data files. Steps to Report a Bug Ensure fast and efficient resolution by including the following information when contacting support@flowace.ai: Operating system type and version Example: Windows 10, Windows 11 Detailed description of the issue Include steps to reproduce the bug, along wFew readers

• Fix: Login Failed, Invalid Credentials

  Fix Flowace login failures in the Windows Classic App: verify your company URL, email and password, and troubleshoot common app issues.Popular

• Flowace .NET Framework Dependency

  Understand the .NET Framework dependencies required to run the Flowace desktop app, plus troubleshooting tips for installation and version compatibility.Few readers

• Flowace Whitelisting Requirements

  Learn how to whitelist Flowace services in your antivirus and firewall to prevent tracking failures and keep workforce monitoring running uninterrupted.Some readers

• How to report an error

  Found a bug or error in the Flowace app? Follow this quick guide to report the issue to the support team with logs and screenshots for faster resolution.Few readers

• Mac Error Reporting Troubleshooting

  How to report an issue in Flowace from the macOS menu bar so the support team can investigate faster. Step-by-step guide.Few readers

• What to Do During Flowace Platform Downtime

  Learn what to do during a Flowace platform downtime - how to identify planned vs unexpected outages and the steps to keep your team's workflow on track.Few readers

• Partial or No Time Tracked (New or Existing Users)

  Symptom: A new or existing user shows partial tracked hours, or all-zero Logged/Active/Idle hours, on some or all days, even though they were working. Likely cause: The Flowace desktop app is not installed on every workstation the user logs into. Flowace links activity across machines using the user's login identity (for shared/hot-desk setups, their AD credentials). Any hostname without the app installed produces no session at all for that day or shift, so the user's consolidated recorFew readers

• Finding Flowace Local Data Files in Windows and Exporting /App Local Data

  Overview: Learn how to locate, and export, Flowace's local application data on Windows devices. Note: This article applies only to Windows. How to Export Local Data Files on Windows This guide explains how to locate, export, the Flowace desktop application's local data on Windows systems. These steps may be required for troubleshooting or when requested by the support team. Export Local Data If instructed to send your local app data: Close the Flowace desktop applicaFew readers