Windows
Send Error Logs from the Flowace Interactive App on Windows
Send the Interactive App’s error logs to the Flowace team with the Report an error icon, then email us what you were doing so we can find the cause faster. Item Details Feature area Flowace Interactive App for Windows Where to find it Header of the Interactive App window, the Report an error icon Use it for Interactive App issues and error logs only What it sends The Interactive App’s error logs, to the Flowace team Follow-up | Email support@fFew readersFix: Login Failed, Invalid Credentials
Fix Flowace login failures in the Windows Classic App: verify your company URL, email and password, and troubleshoot common app issues.PopularFlowace .NET Framework Dependency (Windows 7)
Understand the .NET Framework dependencies required to run the Flowace desktop app, plus troubleshooting tips for installation and version compatibility.Few readers
Mac
Troubleshooting Flowace on Mac
Fix common install, permission, menu-bar and auto-start problems on macOS. Item Details Feature area Troubleshooting · macOS Where to find it Terminal app, and System Settings › Privacy & Security Use this article when the Flowace app on a Mac will not open, shows “No Permission”, loses its menu-bar icon, or does not start by itself. Each problem below lists the likely cause and the fix. Before you start Most fixes use the Terminal app. Open TermFew readersSend Error Logs from the Flowace Interactive App on Mac
How to report an issue in Flowace from the macOS menu bar so the support team can investigate faster. Step-by-step guide.Few readersData Not Populating: Mac Interactive App (XMI)
What to check, step by step, when Flowace isn’t tracking or no data is showing. Item Details App Mac Interactive App (XMI) Platform macOS Visible to the user Yes. The Flowace icon is in the menu bar. Signs in with Workspace address, email and password. Where to find it Terminal, System Settings › Privacy & Security Use this guide when the Interactive App on a Mac isn’t tracking, or no data is showing. Work top to bottom: check that the app isFew readersData Not Populating: Mac Silent App (XMS)
What to check, step by step, when Flowace isn’t tracking or no data is showing. Item Details App Mac Silent App (XMS) Platform macOS Visible to the user No. The Silent App runs silently and is deployed by IT. Linked by The device is mapped to an employee in the Flowace dashboard. Where to find it Terminal, System Settings › Privacy & Security Use this guide when the Silent App on a Mac isn’t tracking, or no data is showing. Work top to bottomFew readers
Linux
Data Not Populating: Ubuntu Silent App (XSI)
What to check, step by step, when Flowace isn’t tracking or no data is showing. Item Details App Ubuntu Silent App (XUS) Platform Ubuntu Visible to the user No. The Silent App runs silently and is deployed by IT. Linked by The device is mapped to an employee in the Flowace web portal Where to find it Terminal Use this guide when the Silent App on Ubuntu isn’t tracking, or no data is showing. Work top to bottom: check that the app is **installFew readersTroubleshooting Flowace on Ubuntu / Linux
Fix common install, launch, background-tracking, screenshot and window-title problems on Ubuntu and other Linux systems. Item Details Feature area Troubleshooting · Ubuntu / Linux Where to find it Terminal Use this article when the Flowace app on Ubuntu or another Linux system will not launch, only tracks after login, takes black screenshots, or shows blank window titles. Each problem below lists the likely cause and the fix. Before you start Run eveFew readersSend Error Logs from the Flowace Interactive App on Ubuntu
Send the Interactive App’s error logs to the Flowace team from the top bar with Report Issue, then email us what you were doing so we can find the cause faster. Item Details Feature area Flowace Interactive App for Ubuntu Where to find it Flowace icon in the Ubuntu menu bar, then Report Issue Use it for Interactive App issues and error logs only What it sends The Interactive App’s error logs, to the Flowace team Follow-up | Email <support@Few readersData Not Populating: Ubuntu Interactive App (XUI)
What to check, step by step, when Flowace isn’t tracking or no data is showing. Item Details App Ubuntu Interactive App (XUI) Platform Ubuntu Visible to the user Yes. Flowace is in the apps menu. Signs in with Workspace address, email and password. Where to find it Terminal Use this guide when the Interactive App on Ubuntu isn’t tracking, or no data is showing. Work top to bottom: check that the app is installed, then running, then logged in.Few readers
Flowace Whitelisting Requirements
Learn how to whitelist Flowace services in your antivirus and firewall to prevent tracking failures and keep workforce monitoring running uninterrupted.Some readersWhat to Do During Flowace Platform Downtime
Learn what to do during a Flowace platform downtime - how to identify planned vs unexpected outages and the steps to keep your team's workflow on track.Some readersPartial or No Time Tracked (New or Existing Users)
Symptom: A new or existing user shows partial tracked hours, or all-zero Logged/Active/Idle hours, on some or all days, even though they were working. Likely cause: The Flowace desktop app is not installed on every workstation the user logs into. Flowace links activity across machines using the user's login identity (for shared/hot-desk setups, their AD credentials). Any hostname without the app installed produces no session at all for that day or shift, so the user's consolidated recorFew readersFinding Flowace Local Data Files in Windows and Exporting /App Local Data
Overview: Learn how to locate, and export, Flowace's local application data on Windows devices. Note: This article applies only to Windows. How to Export Local Data Files on Windows This guide explains how to locate, export, the Flowace desktop application's local data on Windows systems. These steps may be required for troubleshooting or when requested by the support team. Export Local Data If instructed to send your local app data: Close the Flowace desktop applicaFew readers