Flowace Knowledge Base
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Troubleshooting
Having an issue? This section helps you identify and resolve common problems related to the product, performance, or configuration.
Fix: Login Failed, Invalid Credentials
Fix Flowace login failures in the Windows Classic App: verify your company URL, email and password, and troubleshoot common app issues.
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What to Do During Flowace Platform Downtime
Learn what to do during a Flowace platform downtime - how to identify planned vs unexpected outages and the steps to keep your team's workflow on track.
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Whitelist Flowace in Antivirus & Firewall
Learn how to whitelist Flowace services in your antivirus and firewall to prevent tracking failures and keep workforce monitoring running uninterrupted.
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Fix: Cannot Connect to the Internet on Windows
Fix the 'Unable to connect to internet services' error on the Flowace Windows app - step-by-step troubleshooting with screenshots and recovery options.
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How to report an error
Found a bug or error in the Flowace app? Follow this quick guide to report the issue to the support team with logs and screenshots for faster resolution.
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Flowace .NET Framework Dependency
Understand the .NET Framework dependencies required to run the Flowace desktop app, plus troubleshooting tips for installation and version compatibility.
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Mac Error Reporting Troubleshooting
How to report an issue in Flowace from the macOS menu bar so the support team can investigate faster. Step-by-step guide.
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