Data Not Populating: Mac Interactive App (XMI)

What to check, step by step, when Flowace isn’t tracking or no data is showing.

Use this guide when the Interactive App on a Mac isn’t tracking, or no data is showing. Work top to bottom: check that the app is installed, then running, then logged in. Most issues are fixed by Level 3.

Start here: three questions

Ask these three questions, in this order.

If all three are yes but there is still no data, go to Level 4 (permissions and sync) and then Advanced.

Names to look for

The app shows under different names in Activity Monitor, Login Items and process lists. Look for any of these.

Level 1: Verify it’s installed

Goal: confirm the app files are on the computer.

• Easy way: open Finder › Applications and look for Flowace.
• Command: Open the Terminal app, paste the command, then press Enter.

ls -l /Applications/Flowace.app

If it lists the folder, it’s installed. “No such file or directory” means it’s not installed.

Level 2: Verify it’s running

Installed isn’t the same as running. Confirm the app is active right now.

• Easy way: look at the menu bar for the Flowace icon. No icon means it’s not running.
• Commands (Terminal):

pgrep -lf Flowace

Lists the running Flowace process. Nothing printed means it’s not running.

launchctl list | grep -i flowace

Confirms the auto-restart agent is loaded.

• To start it: open Flowace from Applications.

Level 3: Verify the user is logged in

This is the most common reason for “no data” when the app is installed and running.

• Open Flowace (menu-bar icon).
• You should see “You’re in Work mode”. If you see the login screen instead, the user is logged out, and that’s why there’s no data.
• Fix: log in with the three details:
• • Workspace: https://.flowace.in
  • Email and Password (use Forget Password if needed)
• Also check the mode. If it says Privacy mode, tracking is paused on purpose. Click Move to Work mode.
• On Mac, the menu-bar icon is “on” in Work mode and “off” in Privacy mode. It’s a quick visual check.

Level 4: Permissions and data sync

Reach here only if it’s installed, running, and logged in, but data is still thin or missing.

Mac permissions
If permissions are off, Flowace records empty “No Permission” entries instead of real activity.

• Go to System Settings › Privacy & Security and confirm these are ON for the app (Flowace):
• Screen Recording (if listed)
• Accessibility
• Input Monitoring (if listed)
• You can re-trigger the prompt. In the Grant Required Permissions box, click Quit & Reopen Flowace after turning the switches on.

Confirm data is syncing

• Leave the computer on and in use for about 5 minutes.
• Open your Flowace dashboard and find the user.
• You should see fresh activity and screenshots arriving.
• Still nothing after 5 minutes? Re-check the login and permissions, then move to Advanced.

Advanced: logs, restart, reinstall and support

When the basic levels didn’t fix it. Share the log output with support when you write in.

Read the logs
Use the Report Issue option in the Flowace menu-bar menu. It uploads the logs for you.

Force a restart

• Quit Flowace from the menu bar, then reopen it from Applications.
• When in doubt, reboot the computer. The app is set to start automatically on boot.

Reinstall (last resort)
Uninstall first, then run the install again from the Installation Guide.

bash ~/.local/flowace-uninstall.sh

• Uninstalling does not remove the Privacy & Security permissions. If you’re reinstalling clean, clear them by hand in System Settings.

When to write to support
Write to support@flowace.ai with the logs, your workspace address and the macOS version if:

• Data still doesn’t appear after login and permissions are confirmed on.
• The install or uninstall command errors out and re-running doesn’t help.
• You see repeated “No Permission” entries on the dashboard that won’t clear after fixing permissions.

Reading command output: what good and bad look like

Match what you see to the examples. Copy a command, paste it into the Terminal app, press Enter. A line starting with $ is what you type. The lines under it are what the computer prints back.

Is it installed?

$ ls -l /Applications/Flowace.appdrwxr-xr-x@ 3 user admin 96 … /Applications/Flowace.app

Good: It printed a line, so it’s installed.

$ ls -l /Applications/Flowace.appls: /Applications/Flowace.app: No such file or directory

Not good: “No such file or directory” means it’s not installed. Install it.

Is it running?

$ pgrep -lf Flowace2345 /Applications/Flowace.app/Contents/MacOS/Flowace -g

Good: A line with a number means it’s running. The number, 2345, is just its process ID.

$ pgrep -lf Flowace
$

Not good: Nothing printed, straight back to a new $ line, means it’s not running. Open the app.

$ launchctl list | grep -i flowace
- 0 com.flowace.restart

Good: A line ending in com.flowace.restart means the keep-alive is set up. The 0 in the middle means it last exited cleanly.

$ launchctl list | grep -i flowace
$

Not good: Nothing means the helper isn’t loaded. Reinstall, or write to support@flowace.ai.

FAQs

• Why is no data showing even though the app is running?

Check the app is logged in. If you see the login screen, the user is logged out. Also check it isn’t in Privacy mode.

• What does Privacy mode do?

Tracking is paused on purpose. Click Move to Work mode.

• How long until data shows after a fix?

Leave the computer on and in use for about 5 minutes, then check your Flowace dashboard.

• What should I send to support?

The logs, your workspace address and the macOS version.

Related articles

• Troubleshooting Flowace on Mac

Need more help? Reach out to support@flowace.ai and our team will be happy to assist.

© Flowace Technologies Pvt Ltd | flowace.ai

Updated on: 05/11/2026