User Policy Configuration ( Leave, Holiday & Weekly Off)

• How to configure User Policy – Weekly Off, Holiday & Leave Configuration?

  What is a User Policy? The User Policy allows administrators or authorized users to configure weekly offs, holidays, and leaves for individuals, teams, or the entire organization. These settings help automate employee availability and absence tracking across the system. Overview Displays a list of users along with the Leave Policy, Holiday Policy, and Weekly OSome readers

Best Practices

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Feature Permissions

• Set Up SSO Authentication in Flowace

  Learn how to configure SSO authentication in Flowace using Google or Microsoft Azure AD for secure and seamless team logins.Featured

• Meeting Classification in Flowace | Calendar Integration Guide

  Learn how to connect and classify meetings in Flowace using Google, Microsoft, and Flowace calendar integrations for seamless productivity tracking.Featured

• How to Generate and Use API Keys in Flowace

  Learn how to generate, manage, and secure your Flowace API keys for external integrations and automation workflows.Featured

• How to Create and Assign Projects & Tasks?

  How to Create & Assign Projects and Tasks You’ll create a hierarchical structure: Client (L1)  ↳ Project / Sub‑Client (L2)   ↳ Task (L3) Then assign tasks to users. This guide walks through each step. 1. Create the Client (L1 level) Navigate to the section (menu or sidebar) Click (or “Add Client / New Client”)Some readers

• How to label websites & apps as productive, unproductive or neutral?

  🎯 You can assign productivity ratings for websites and apps—marking them as Productive, Unproductive or Neutral. These ratings can be applied at the Company, Team, or Individual level. ✅ 1. Access Your Account Settings Click your name (or profile icon) in the top‑right corner of the screen. Choose Account Settings from the menu. (https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eeSome readers

• How Does Keyboard and Mouse Activity Tracking Work in Flowace?

  Flowace offers tracking of keyboard and mouse activity while time is being monitored through the Flowace desktop application. The application records whether there is activity on the keyboard and mouse, with each screenshot showing the level of usage for both. Important: Flowace is not a keylogger software. We strictly do not track which specific keys are pressed, as we respect user privacy. Instead, we count how often any key is pressed or the mouse is moved. Each screenshot captures theSome readers

• How to Set Up Custom Alerts in Flowace?

  Purpose Customize alerts to keep track of productivity and identify problematic user behavior. What Types of Alerts Are Available? Daily Alerts – Notifications sent every working day based on your configured time. Weekly Alerts – Notifications sent once a week on a specified day and time. How Does an Alert Work? Admins can: Specify which users or teams to monitor. Define who gets notified when the alert triggers. Choose which specific days (for weekly alerSome readers

• How to schedule recurring shifts ?

  Step 1: Click on your name in the top right corner to access your account settings. Step 2: Click on Admin Settings. Step 3: From the left-side menu, click on the “Shifts” option. Step 4: Create a new shift by clicking on create new, enter all the mandatory details and save the creFew readers

• How to turn on the internet connectivity or internet usage feature?

  1) Click on your name in the top right corner to access your account settings. Click on top right on your name 2) Click on Admin Settings. Click on Admin SFew readers

• Third-Party Integrations Support

  Third-Party Integrations Support At Flowace, we understand that integrating third-party tools and platforms can help streamline your business operations and enhance productivity. To support your needs, we offer integration services with a wide range of third-party applications. Below, we’ve provided detailed information about the integration process and timelines to help you get started. 1. Integration Options We support integrations with variouFew readers

• How to assign shifts via excel upload?

  Step 1: Click on your name in the top right corner to access your account settings. Step 2: Click on Admin Settings. Step 3: From the left-side menu, click on the “Shifts” option. Step 4: To create a new shift by clicking on create shifts, enter all the mandatory details anFew readers

• How to use shifts overview

  Overview Tab: In the Overview tab, you can edit shifts in two ways: Individual Shift Editing: Modify the shift for a specific user on a specific date. Bulk Shift Editing: Apply shift changes for multiple users on a given date simultaneously, saving time and effort Note: After changing a shift, it becomes visible two days later (T‑2 days). Example: If you modify today’s shift on 01/01/2025, the updated schedule will only be visible on 03/01/2025. StepFew readers

• Custom Approval Work Flow

  Approval Overview The Approval Workflow module allows admins to design and automate approval cycles for different business processes such as Expenses, Leaves and Manual Timesheet Entry. It helps ensure requests go through the right approval hierarchy before being approved. Admins can: Define approval rules based on parameters (like amount, type, or duration). Configure multi-level approval chains (e.g., Reporting Manager → Team → Custom →Admin). Automate approvals or rejections baFew readers

• How to review a user’s timesheet (Raw Activity Logs)

  Review Timesheet – Overview & Interpretation 1. Summary *The timesheet overview gives a clear breakdown of how a user’s time was spent during a selected period: the computers/apps they used, how much time was logged on defined tasks, and periods of inactivity. By reviewing Task Time, Non-Task Time and Idle Time you gain visibility into productivity, task-allocation effectiveness and idle/work patterns. Use this to support transparency, accountability and continuous improvement in time-uFew readers

Users & Teams

• How to delete and suspend a user accounts in Flowace?

  How to Delete or Suspend a User in . Click your in the upper‑right corner. Go to . you wish to delete or suspend. (https://storage.crisp.chat/users/helpdesk/websiteSome readers

• How to add New Users/employee id in Flowace?

  How to Add or Edit a User & Assign an Employee ID Click on your in the top right corner. Select . Choose or . (https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/Some readers

• How to Create Teams in Flowace & Assign Users?

  How to Create a Team in Flowace This article guides you through the steps to create a team and add members on the Flowace platform. Step-by-Step Instructions 1. Access Admin Settings Click on your name in the top-right corner of the screen. From the dropdown, select Admin Setting. 2. Open Teams In the left sidebar menu, click Teams under *Some readers

• Activating Privacy Mode Across Users

  Flowace Knowledge Base: How to Enable or Disable Privacy Mode What is Privacy Mode? Privacy Mode allows users to keep their application usage details and screen content private while Flowace tracking is active. When enabled: Flowace will not record screenshots. Specific app usage details may be hidden. User activity is tracked in a privacy-protected way. Where to Find Privacy Mode Settings There are two places Privacy Mode can be managed: Individual User SFew readers

• Bulk Updating User Information

  Go to Admin Settings Log in to the application. Click Admin settings in the main menu. From the dropdown, select Admin settings again. 2. Download the Sample CSV In the Admin settings page, locate the Upload section. Click Download Sample File. The sheet will be downloaded to your computer in CSV format. (https://storage.crisp.chat/users/helFew readers

• Updating Your Personal Profile

  🧑‍💼 1. My Profile – Overview What is the My Profile page? The My Profile section displays basic information about your Flowace account. What you’ll see: User name and email Role (e.g., Admin) Profile picture (editable) Organisation details (Designation & Team) Work analytics summary Work Analytics Explained: Last Month: Your average working hours for the previous month This Year (Until current month ): Year-to-date average working hours How to updatFew readers

Reports & Analytics

• How to View or Download Attendance Reports

  Overview This attendance/time report tool provides powerful visibility into how your team is working — not just in terms of presence, but how that time is used (tasks, non-tasks, idle, productive/unproductive). With filters for name/team/email/ID, date range selection, toggles to show/hide metrics, format choices (decimal vs HH:MM:SS) and a shift-only mode, it’s flexible for many use-cases. Use the export option to share and analyse the data. AnFew readers

Workforce Management

• Overview of Default Settings

  General Settings – Organisation Configuration Applies to: Admin users who manage global settings for your workspace. Purpose This article explains how to set up your organisation’s general settings under Admin › Settings › Default Settings › General Settings. These settings affect time zone, working hours, weekly offs, calendar type and module names for your organisation. Before You Start Only users with Administrator privileges can make these changes. Important: “ChangFew readers

Time on Projects & Tasks

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Productivity across Apps and Websites

• How to configure Productivity Scope?

  Introduction: Managing productivity ratings effectively ensures you can monitor performance and tailor metrics at the organizational, team, or individual level. This guide shows you step by step  how to set the scope of productivity ratings in your system. Differences between company-level, team-level and individual-level productivity ratings: Company-level ratings These cover the entire organisation and reflect how the company as a whole is performinSome readers

• How to configure Productivity Alerts

  Title: How to Configure Productivity Alerts Productivity alerts help you automatically monitor time‑based metrics (e.g. high productive time, low productive time) across employees or teams, and notify relevant stakeholders when thresholds are crossed. This guide walks you through each step of the configuration, and explains each field in the setup. Step‑by‑Step: Admin Setup of Productivity Alert Pre‑requisite: You must have administrative privileges tFew readers

Leave Management

• How to apply Leave on Flowace?

  How to Apply for Leave Applying for leave in our system is simple. Just follow these steps: 1. Go to the Leave Management Section Open the Leave Management section from your dashboard. 2. Start a New Leave Request Click on the “Add Leave” button under the Apply Leave tab. 3. Select the User Admins: Can apply leave for any user in the organization. Employees: Can apply leave for themselves or others, depending on their permissions.Some readers

• Leave Balance & Leave Report

  Overview Both Leave Balance and Leave Report are available only for Admins. These modules help admins track assigned leaves, consumed leaves, and overall leave movement for every user. 1. Leave Balance What is Leave Balance? The Leave Balance section shows all leave types assigned to a user and how many leaves are currently available for each leave type. It provides: Total leave types assigned to the user How many leaves were allotted for each type This is a quick sumFew readers

Notifications & Alerts

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Screenshots, Keyboard & Mouse Activity

• How to Enable and Customizing Screenshot Intervals?

  How to Enable Screenshots Permission at Flowace: Click on your name in the top right corner to open . Select . In the left navigation menu, choose . Locate andPopular

Onboarding

• How to Enable Privacy Mode?

  Step 1: Enabling Privacy Mode in the Admin Settings Log in to the Flowace Admin Dashboard: Open the Flowace Admin Dashboard using your login credentials. Go to Member Settings: Navigate to the Member Dashboard where the list of users will be displayed. Edit PerSome readers

• How to Manually Add, Edit and Remove Time in Flowace?

  How to Manually Add, Edit and Remove Time in Flowace? Who Can Add, Edit Time and Remove? Default Admin has the authority to Add, Edit and Remove the Timesheet for all the User. Admin can control whether a user can Add, Edit and Remove time. By giving permission under Admin Setting >Web >Timesheet. &x20; (https://storage.crisp.chat/users/helpdesk/website/-/6/7/1/e/671eefeed0317800/imageSome readers

• How to reset a user password on Flowace?

  Click on the Admin Settings icon located at the top right side, below your name. Select Members from the menu on the left side. Enter the name of the user in the search field. ChecFew readers

• How to create a new user in Flowace?

  1) Click on your name at the top right Click on your name on top right 2 ) Click on Admin Settings Click on Admin Settings (https://images.tango.us/workfloFew readers

• How to add users by CSV import?

  1) Click on your name in the top right corner to access your account settings. Click on Jatin 2) Click on Admin Settings. Click on Admin Settings (https://iFew readers

• Timesheet Locking

  Timesheet Locking To ensure accurate time tracking and maintain the integrity of logged work,allows you to configure timesheet locking.This feature helps prevent unauthorized or accidental changes to past time entries,ensuring that records remain consistent for reporting and billing purposes. How It Works? In the settings, administrators can define the number of past days for which changes are allowed. For example, if the locking value is set to 7 users will only be able to: Add neFew readers

• How can I assign or unassign teams in bulk?

  1) Click on your name in the top right corner to access your account settings. Click on top right on your name 2) Click on Admin Settings. Click on Admin SeFew readers

• How to Set or Update an Employee’s or Organisation’s Time Zone

  1) Click on your name at top right Click on your name on top right 2) Click on Admin Settings Click on Admin Settings (https://images.tango.us/workflows/bFew readers

• How to upload users in bulk?

  Bulk Upload of users in Flowace 1) Click on Jatin Click on Jatin 2) Click on Admin Settings Click on Admin Settings (https://images.tango.us/workflows/f2b7Few readers

Install Interactive Apps

• How to Install or Uninstall the Flowace Interactive App

  How to Install / Uninstall the Flowace Interactive App Introduction The Flowace Interactive App and Flowace Silent App help organizations track productivity, capture time logs, and sync data seamlessly with the Flowace dashboard. This guide provides step-by-step installation and uninstallation instructions for all operating systems — Windows, macOS, and Ubuntu — following both standalone and mass-installation methods. Overview: Download the Interactive AFew readers

Silent Tracking Configurations

• How to add a silent app user in Flowace?

  How to Add Silent App Users in Click your name in the top-right corner. Select . Click . Enter the uSome readers

• How to Map silent users with computers?

  How to Link Inactive Computers to Users in Go to . Select . Click on — this will display a list of devices with relevant details. (https://storage.cSome readers

Install Silent Apps

• How to Install or Uninstall the Flowace Silent App

  Introduction The Flowace Silent App help organizations track productivity, capture time logs, and sync data seamlessly with the Flowace dashboard. This guide provides step-by-step installation and uninstallation instructions for all operating systems — Windows, macOS, and Ubuntu — following both standalone and mass-installation methods. Overview: Download the Silent App from the Download page in a Flowace  account. Follow operating system-specific steps for WinFew readers

• How to uninstall Flowace Cross Platform application:: Windows

  How to Uninstall Flowace (Windows) Follow these steps to completely remove Flowace from your Windows system: Step 1: Uninstall via Control Panel. Open Control Panel → Programs → Programs and Features (or “Uninstall a program”). Locate Flowace in the list of installed programs. Right-click and select Uninstall. (https://storage.crisp.chat/users/helpdesk/websiteFew readers

Employee Monitoring

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Websites and Apps

• How to exclude idle time for certain apps and websites?

  SCENARIO: Imagine your team members spend hours on Google Meet or Zoom meetings. Even if they aren’t actively typing on their laptops or using their mouse, they are still engaged in work-related activities. A system should recognize that this time is active and not treat it as idle. Therefore, it’s important to exclude idle time for these specific apps and websites to ensure accurate tracking of work hours and activities. STEPS: 1) Click on your name in the top right corner toSome readers

Alerts

• How to set up inactive timesheet alerts?

  1) Click on the Admin Settings 2) Click on the ‘Timesheet’ option from ‘Settings’ 3) Set the desired configurations. Email Addresses for Notifications Enter a list of email addresses, separated by commas, to receive notifications when employees are inactive. Inactive Days ThresFew readers

Projects & Tasks

• How to track time on tasks and projects using a dropdown menu?

  1) Open the hidden icons from the system 2) Open Flowace Application 3) Click on top left turn on the bubble and select the bubble (https://images.tango.us/worFew readers

• How to reopen/unarchive closed tasks in bulk?

  1) Log in to the web portal and click on ‘Tasks’ from the left-side menu list. 2) Click on ‘Bulk Operations’ from the ellipses or 3-dots on the top right of your screen. 3) Click on the ‘Active Tab’ followed by a click on the ‘Export Button’ to export all archived/closed tasks. (https://storage.crisp.chFew readers

• How to archive or close tasks in bulk?

  1) Log in to the web portal and click on ‘Tasks’ from the left-side menu list. 2) Click on ‘Bulk Operations’ from the ellipses or 3-dots on the top right of your screen. 3) Export all active tasks by clicking on the ‘Export Button’. (https://flowace.ai/support/wp-content/uploads/2024/05/Export-Active-TaFew readers

Reporting & Dashboards

• How to personalize your ‘Dashboard’?

  1) Navigate to Dashboard and click on the Manage Widgets button. 2) Click on the Add Widget button to add the desired widget or gadget. 3) Click on the Remove Widget button to remove the desired widget or gadget. 4) Use the search box to seSome readers

• How to Use the Timeline Feature in Flowace

  The Timeline feature in Flowace gives you a clear view of your team’s daily activities, showing real-time data on when employees are working and how long they’ve been active. Here’s how to easily access and use the Timeline feature. Step 1: Accessing the Timeline Feature In the left-hand menu, go to the Data Visuals section. Click on the Attendance dropdown and select TimelinSome readers

• How to generate ‘Timesheet Summary Report’ for your project timesheets?

  Download the sample report from the public link provided here 1) Navigate to ‘Reporting’ from the left-side menu 2) Click on ‘Timesheet SumFew readers

• Understanding how to view different types of ‘Data Visuals’?

  1) Click on Data Visuals 2) Click on Attendance (https://images.tango.us/workflows/98d8b0df-498e-4d8c-b45e-08acbc46f783/steps/f518ac6b-538a-409b-8cc8-8cdFew readers

• How to generate different types of reports in Flowace?

  1) From the left-side menu, click on the “Reporting” option. 2) Click on Web App Usage Report for websites and applications report (https://images.tango.Few readers

• How to generate ‘Web & App Usage’ report?

  1) Navigate to ‘Reporting’ from the left-side menu 2) Click on the ‘Web App Usage Report’ 3) Click on the ‘Generate Report’ button to export the CSV. 4) Additional details for generating the report:Few readers

• How to generate the ‘Resource Utilization Report’ for in & out time, actual time, productive time and time on client projects?

  1) Navigate to ‘Reporting’ from the left-side menu 2) Click on the ‘Resource Utilization Report’ 3) Click on the ‘Generate Report’ button to export the CSV. 4) Additional details for generating the repoFew readers

• Shift Data Integration Across Widgets

  We are excited to introduce a new feature on the Flowace platform—Shift Data Integration! This enhancement allows all time-based data across your dashboard to align with each employee’s specific shifts. Whether you are reviewing productivity analysis or app usage, every widget now reflects data according to work shifts, providing more accurate insights into performance. What’s New: With Shift Data Integration, you can easily view shift-based data across all your dashboard widgets, includinFew readers

• How to generate 'Task & Subtask Report'?

  Step-1: Navigate to Report Go to the left-side menu and Select Reporting. Reporting → Project And Tasks → Task And Subtask Details Report Step-2: Choose Report Level Select how you want to view the report: Task Wise Report (Default) Member Wise Report Step-3: Select FiFew readers

Work Schedules, Shifts and Leaves

• How can I add holidays to my company’s or team’s calendar year?

  1) Click on your name in the top right corner to access your account settings. 2) Click on Admin Settings. (https://images.tango.us/workflows/ede8be03Few readers

Time on Mobile Calls

• How to track time on mobile calls?

  1) Log in to your account by downloading the Flowace App from Google Play Store 2) From the bottom navigation bar, tap on the third icon to open calls. Give permissions to access call logs. 3) Once permissions are given, your screen will look something like this. It will show you the list of incoming, oFew readers

• How to generate reports for your time on mobile calls?

  1) View the report by navigating to the ‘Calls’ section from the left side menu. 2) You can perform the following actions. View Report Download report Select a date range Select member to view his/her call logsFew readers

Approval Workflow

• Overview Approval Request

  Approval Request When an employee submits a request that meets the predefined criteria, the system automatically creates an “under approval” request and displays it for review. Step 1: Select Expense or Manual Entry any one of the tab accordingly&x20; Step 2: Select a employee or team&x20; (https://storage.crisp.chat/users/helpdesk/website/Few readers

• Setting Up an Approval Workflow for Manual Entry

  Approval Workflow for Manual Entry An approval workflow is a step-by-step process where a request (like an expense, Manual entry) is reviewed and approved by the right people before it’s finalized. Click on the profile Icon. Select admin settings. Select Approval workflow. ClFew readers

• How to configure Leave Aprroval?

  Approval Workflow for Leave An approval workflow is a step-by-step process where a request (like an expense, Manual entry) is reviewed and approved by the right people before it’s finalized. Click on the profile Icon. Select admin settings. Select Approval workflow. Click on the new bFew readers

• Setting Up an Approval Workflow for Expense

  Approval Workflow for Expense An approval workflow is a step-by-step process where a request (like an expense, Manual entry) is reviewed and approved by the right people before it’s finalized. Step 1: Click on the profile Icon Step 2: Select admin settings Step 3: Select Approval workflow (https://storage.crisFew readers

Others

• How to make payments on Flowace?

  Introduction This guide provides detailed information about the Flowace billing process, including how payments are handled for manual and automated methods. Whether you’re subscribed to a monthly or annual plan, you’ll find instructions on how to make payments, manage your billing cycle, and resolve any billing-related issues. Flowace aims to make your billing experience as smooth as possible, and this guide will help you navigate through payment options, invoices, and subscription managSome readers

• Streamline Your Flowace Experience with Modularization

  We’re thrilled to introduce an exciting new feature on the Flowace platform: the ability to hide less relevant modules! This enhancement allows you to personalize your workspace by displaying only the tools and information you need, boosting both performance and user experience. Benefits of Hiding Modules: Simplified Navigation: Focus on the features you use most, without unnecessary clutter. Enhanced Focus: Eliminate distractions by hiding irrelevant modules. PersonalizedFew readers

• How to Manage Widget (Add/Remove)

  Managing Widgets on Your Dashboard To on : Go to . Click “” on any available slot. Select the widget you want to insert and color ecFew readers

• Overview of Plans Subscription tiers ― Flowace offers three paid subscription plans (plus a trial) for per‑user licensing: Basic, Standard

  Overview of Plans Subscription tiers: *Flowace offers three paid subscription plans (plus a trial) for per‑user licensing: Basic, Standard, and Premium. Flowace plans Here’s a quick summary of what each tier offers:Few readers

• Feature Permissions

  Feature Permissions Overview This section lets admins control which features are enabled or disabled across the organization (tenant-level). How to Access Feature Permissions Log in to Flowace as an Admin Navigate to Admin Panel → Default Settings → Feature Permissions Use the toggle switches to enable or disable each feature Refresh the page after changes to apply new settings 🔹 Key Feature Permissions ExplainedFew readers